After restarting an IBM Domino server running on Linux recently, the Lotus Traveler service failed to start, giving the following error message:
Lotus Traveler: SEVERE *system Connection to database ntsdb unable to be made. Verify that you have properly created the remote database.
IBM Domino Version: 8.5.2FP1
Traveler Version: 188.8.131.52 Build 201012031608
All the posts I found online suggested that either restarting the IBM Domino server, or the entire Linux server would resolve the issue. I first tried restarting only the IBM Domino server, but the problem persisted. I then tried restarting the entire server as the posts suggested, also without success.
This post proved to be the most helpful in my case:
I moved the ntsdb folder to a temporary location and reinstall Lotus Traveler. After the installation process had successfully completed, I started the IBM Domino server and the Lotus Traveler service loaded successfully.
Initially, tell traveler showusers only listed 1 registered user, but the longer the server was running, the more users were listed when running this command. I could also see active synchronisation activities when running the tell traveler showactive console command.